Job Description

Kaitātari Pakihi: Business Analyst (Intermediate)

We're looking for a Business Analyst who can handle multiple priorities and different types of analysis work. Join our Business Analysis team in role that will expose you to a wide range of analysis work and provide a supportive learning environment for your professional growth. 

In this role, you'll lead the triage of ServiceNow requests, define requirements for both catalog items and complex integrations, and provide consultative support during build and configuration. You'll also coordinate user acceptance testing (UAT) and capture post-deployment feedback to inform future enhancements.

Beyond this day-to-day delivery, you'll contribute to projects and continuous improvement initiatives, applying your skills in problem analysis, business process design, detailed requirements analysis.

This is a permanent role strictly based in Wellington. 

He Te Amorangi Mātauranga Matua About the Tertiary Education Commission

We are a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. 

If you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders.

He angitūtanga: About the Role

This role works closely with customers across TEC in a collaborative team environment.  The responsibilities of the role are to:

• Lead the triage of ServiceNow requests
• Facilitate workshops to capture catalog requirements
• Conduct deep-dive sessions for complex or integration-based requests
• Support the build and configuration activities of developers
• Coordinate user acceptance testing (UAT) and gather post-release feedback
• Deliver business analysis services for projects and continuous improvement initiatives

Please note that the responsibilities of this role may be subject to change throughout the recruitment process.

He kōrero mōu: What we are looking for:

You'll thrive in this role if you bring curiosity, technical confidence, and a collaborative mindset.  We need someone with:

• At least 2 years' experience working as a business analyst*Proven experience working with the ServiceNow platform
• A curious, problem-solving mindset and confidence in navigating ambiguity
• Ability to communicate effectively with both business and technical stakeholders
• Proven ability to work closely with technical teams in an agile environment  A team-first attitude, always keen to support others and share knowledge
• A drive for professional excellence and growth

*Please note: This role is not suitable for entry-level applicants or those without prior direct experience in business analysis.

Ngā āhuatanga kei a mātou: What's in it for you

• Three additional (TEC Days) leave days and the ability to purchase extra leave.
• Flexible working options and a wellness programme Reduced premiums through our Health Insurance Group Scheme
• Subsidised membership of the International Institute of Business Analysis (IIBA®)
• A supportive team leader, keen to help develop your skills and career

At TEC we are committed to supporting a range of flexible working arrangements to help staff manage their work and personal commitments; we expect team members to be in the office at least three days per week to help collaboration.

The salary range for this position starts from $87,997 up to $103,526 + 3% KiwiSaver depending on demonstrable skills and experience

Me pēhea te tuku tono: How to Apply

To view the job description and/or apply for the role, please click Apply For This Job or visit the TEC Careers Portal.

Ready to make a difference in tertiary education? Apply now with your tailored cover letter and CV.

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.     

The closing date for this role is 11:59pm Sunday 16 November 2025. For more information or if you have any questions, please contact hr@tec.govt.nz.

Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.

Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application.