Business Analyst - Business Improvement
Wellington City Council
Kia mahi ngātahi mō Pōneke mō tōna āpōpō - Working together for Wellington's future
With a new CEO and a new Council in place, the People and Capability Group is uniquely positioned to help shape the future of our organisation. This is more than a transition, it's a chance to reimagine how we support, refocus our functions, and lead meaningful change for the Council, its leaders, teams and kaimahi.
Are you passionate about continuous improvement and ready to help set up a new team at the heart of Wellington City Council transformation? We're seeking a dynamic Business Analyst to join our newly established Business Improvement team, driving efficiency, innovation, and service excellence across our internal services.
Āu ake mahi - What you'll do:
- Build something new: Play a key role in establishing a new team dedicated to business improvement and service innovation
- Drive real impact: Lead and support end-to-end reviews of internal processes, implement streamlined workflows, and embed automation and self-service solutions
- Collaborate for success: Work closely with People and Capability and internal service teams, leveraging data and insights to deliver smarter, more effective services
- Champion continuous improvement: Facilitate workshops, coach teams, and foster a culture of innovation and learning across the organisation
- Make a difference: Help shape how Council operates, ensuring our people and communities benefit from efficient, customer-focused services
Ngā tohu me ngā wheako - Qualifications and experience
You will bring the following:
- Proven experience in business process analysis, improvement, and project delivery (ideally three plus years)
- Strong analytical and problem-solving skills, with the ability to design and implement practical solutions
- Confident communicator and collaborator, able to build consensus and drive change
- Experience with process mapping, automation, and using data to inform decision-making
- A commitment to our values: putting people at the heart, always improving, collaborating, and caring for our places
- Understanding of Te Tiriti o Waitangi principles and a willingness to work in a bicultural context
We are looking to appoint between $83,666 and $98,430 per annum, for this role, depending on relevant skills and experience.
You'll be part of a supportive and forward-thinking team that's committed to building a thriving, capable organisation. We value innovation, collaboration, and continuous improvement - and we're excited about the future.
Nōu te rourou - What's in it for you
Working for the Council offers you a range of benefits including five weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.
View our Employee Value Proposition Video to see what our employees say about working at WCC.
Diversity:
We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
We welcome applications from all people and like our workforce to reflect the diverse communities we serve.
Accessibility Support:
We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: recruitment@wcc.govt.nz
Applications close on Tuesday, 11 November 2025. Please note that we may engage with applicants prior to the vacancy closing and/or close applications ahead of this date so we encourage you to submit your application as soon as possible.
All applications must be submitted online - we will not accept emailed applications.
All applicants must have the right to work in New Zealand.
If you have questions, please contact Seth Campbell, Manager Business Improvement, seth.campbell@wcc.govt.nz
